FAQ

Congratulations on the new domain name! There may be additional steps required to configure your new domain name. If you ordered your domain name along with your hosting package, it should already be configured for your hosting package and you will just need to wait for DNS propagation.

If you purchased your domain separately, it may or may not have been automatically been associated with the correct hosting package. You can check by performing a WHOIS lookup to query your domain name’s settings. The WHOIS results will contain the currently configured name servers.

We have developed the following resources to help you determine the best hosting plan to suit your needs.

If you need to upload files to your hosting account, you may opt to use the File Manager or FTP. The following resources will provide you with the steps needed to upload your files:

How to Upload a File Using File Manager

To upload a file through cPanel’s File Manager, please do the following:

  1. Login to cPanel.
  2. Under Files, click File Manager.
  3. Select Web Root and Show Hidden Files, then click Go.
  4. Click to open the folder to which you’d like to upload files.
  5. Click Upload from the top toolbar.
  6. Click Browse (some web browsers will have Choose File instead).
  7. Select the file on your computer that you wish to upload.
  8. Once the file has been selected, it will automatically upload. You may select additional files while uploads are in progress.

After uploading files to your account, you may wish to share them over the internet. To learn more about finding the shareable URL for your files, please read:

The Make a Payment page enables you to make a one-time payment for due invoices or to pre-pay invoices for any active package. Please view My Account Orders for more information

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